Tag: consumer harm

Logbook loans are a very high risk form of lending, so is it time for them to be more regulated?

What are Logbook Loans?

Logbook loans are a type of Bill of Sale lending, where you borrow money against your car. When taking out these loans, the lender will ask for your vehicle logbook and get you to sign a Bill of Sale, which transfers temporary ownership of your car over to them.

You can still use your car whilst making payments on your logbook loan but you cannot sell it or get your logbook back until the loan is repaid in full.

Some lenders may ask for regular payments towards the loan, whereas others may ask you to pay only the interest each month and then the full debt at the end of the loan term.

Who do these Attract?

Logbook loans tend to attract people who need cash on short-term notice when other lenders won’t lend to them. Most logbook lenders do not carry out credit checks, making them attractive to those with low credit scores.

Expensive and Risky

Logbook lenders tend to offer loans between £500 and £50,000, which is a significant amount of money to borrow, especially when factoring in their exorbitant interest rates.

They are a very expensive form of credit, usually costing even more than payday loans, with interest rates of around 400% or higher!

Most logbook loans run up to 18 months but you can choose to pay this off earlier. However, there may be additional charges if you wish to end the loan term early and have already repaid more than £8,000 in the last 12 months.

These loans can have very serious consequences, as you may lose your car and end up with significant debt, and you don’t have the same consumer protection you get with other forms of credit.

You will lose your vehicle if you can’t make repayments to the lender. Lenders can use bailiffs to seize and sell your vehicle if you end up in payment arrears, and if your vehicle sells for less than you owe, you will still need to pay back the rest.

Citizens Advice Research

Citizens Advice found that there is a lack of consumer protection when it comes to logbook lending. With the car put up as security, no court order is needed before the lender can repossess the car, which means there is no onus on the lender to negotiate when a customer falls behind on payments.

They found many cases where lenders were unwilling to negotiate, instead threatening repossession when customers fell into arrears. This is despite the code of practice stating that “lenders should “allow for alternative, affordable payments amounts when the customer or his appointed debt advisor… makes a reasonable proposal.”

They found that those taking out logbook loans tend to be financially vulnerable with existing debt, and that in many cases, lenders carried out limited credit checks.

“Our evidence shows that logbook lending can lead to instances of severe consumer detriment. The imbalance of power between the lender and consumer as no court order is needed for repossessions can drive harsh debt collection and repossession practices causing both financial and psychological harm.”

They also point out that the Bill of Sales Acts originate from the Victorian era, often using outdated language, which can lead to customers failing to properly understand loan conditions and the risks involved.

Overall, logbook loans are incredibly high risk, and if you need money, it is best to look at other alternatives, which you can do by using free services like Citizens Advice to explore all of your options.

Phone and broadband providers are set to increase their prices by up to 8.8% in April.

How Price Rises are Calculated

Many broadband and mobile phone providers use the CPI or RPI rates of inflation to calculate their price rises.

The December CPI figure was 4% and the January RPI figure was 4.9%.

Many providers will also increase their prices each year, regardless of inflation, by a set percentage point, usually 3.9%.

 Therefore, your phone bill could go up by 8.8% if your provider raises their price by 3.9% every year, and also adds on a 4.9% increase based on the rate of RPI. Indeed, Virgin Media and O2 are expected to raise prices for mobile-phone customers in the middle of their contracts by up to 8.8% in April.

Ofcom Proposes Ban to Inflation-linked Price Rises

Ofcom stated that 4/10 broadband customers and over ½ of mobile phone customers were on contracts linked to inflation-linked price rises as of April 2023.

They are proposing a ban to inflation-liked price rises and price rises set out in percentage terms in contracts but have not yet published their financial decision.

They are proposing that companies instead set out price rises in customer contracts upfront in pounds and pence, so that customers can clearly see how much their contract will increase by during the contract period.

“With most major phone, broadband and pay TV companies now including mid-contract price rises linked to uncertain future inflation, we are concerned that customers’ contracts do not provide sufficient certainty about the prices they will pay.

So we are proposing to introduce tougher protections for customers by banning this practice” Ofcom

Consumer Harm

From January to October 2023, Ofcom received over 800 complaints regarding price rises, highlighting just how many customers feel misled about the prices set out in their contracts.

Ofcom notes that consumers lacked understanding about terms like CPI and RPI.

“More than half (55%) of broadband customers and pay monthly mobile customers (58%) do not know what inflation rates such as CPI and RPI measure. And of those who are with providers that use inflation-linked price rises, very few broadband (16%) and mobile customers (12%) were both aware of the price rise and able to identify that it was inflation-linked with an additional percentage.”

They also noted that even those who did consider future inflation-linked price rises when choosing a contract found it difficult to estimate how this could impact their future payments.

It is clear that these inflation-linked price rises are steeped in uncertainty, with customers being misled when entering contracts. Many customers lack the complete financial understanding to realise the terms of their contract, and even those who have an excellent financial understanding are not able to prophesise how much inflation will rise by.

These price rises can make it difficult for customers to manage costs and can lead to consumer harm, as it often means that customers are stuck in contracts paying much more than they thought they would, with no real way of exiting due to high contract fees. More clarity and transparency is needed from phone and broadband providers to help deal with this confusion.

Saving Money on Your Phone

  • If you are happy with your existing device, you may wish to consider switching to a SIM only deal when your contract runs out to reduce your monthly bill
  • Shop around when your contract is close to running out – look into various providers rather than just sticking with the same one. Money Saving Expert notes that many customers who are out of contract have been rolled onto more expensive tariffs (which you are free to leave without exit fees) so make sure you check when your contract runs out, as it might have already happened!
  • When your current contract runs out, you may want to consider buying a new device outright and finding a cheap SIM only deal to pair with it yourself
  • Consider using a reseller for your next contract – resellers buy new handsets in bulk at wholesale prices or buy refurbished models and get them back up to scratch. Therefore, they tend to be able to offer mobile phone deals along with network contracts at more competitive prices